Return, Replacement, and Cancellation Policy

Because every Mika Lamps product is handmade and made to order, materials may be purchased and production may begin shortly after an order is placed. Please review your order carefully before completing your purchase.

Order cancellations

Cancellation requests must be submitted to mikalamps.info@gmail.com as soon as possible.

Orders may be cancelled for a full refund only if materials have not yet been ordered and production has not begun.

Once materials have been ordered or production has started, the order is no longer eligible for a full refund. At our discretion, we may approve the cancellation and issue a 50% refund. The remaining 50% covers materials, labor, payment processing fees, and other costs already incurred.

Orders that have already been shipped cannot be cancelled.

Returns

Because Mika Lamps products are handmade and produced specifically after each order is placed, we do not accept returns or provide refunds for:

• Changing your mind
• Accidental orders
• Selecting the wrong product
• No longer wanting the product
• Finding the product at a lower price elsewhere
• Minor handmade variations in color, texture, shape, positioning, resin patterns, lighting, or appearance
• Delays that remain within the estimated production and shipping timeframe

Items sent back without prior authorization from Mika Lamps will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or incorrect, contact us at mikalamps.info@gmail.com within 7 days of delivery.

Your message must include:

• Your order number
• Clear photographs or videos showing the issue
• Photographs of the packaging
• A photograph of the shipping label
• A short description of what happened

Once the issue has been reviewed and approved, we will send you a new replacement item at no additional cost.

As an apology for the inconvenience, we will also include complimentary gifts with your replacement package. Gift items may vary depending on availability and cannot be exchanged for cash, store credit, or another specific product.

We may require the damaged, defective, or incorrect item to be returned before sending the replacement. Do not send any item back without first receiving return instructions from us.

A replacement will be provided instead of a refund unless a refund is required by applicable law or we are unable to provide a suitable replacement.

Handmade product variations

Every Mika Lamps product is individually handmade. Small differences in color, shape, texture, positioning, resin patterns, lighting, or other details may occur.

These natural variations are part of the handmade process and are not considered defects unless they significantly affect the product’s function or make it materially different from the product ordered.

Sale items and gift cards

Sale and discounted items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

Shipping delays

Production and delivery times are estimates and may be affected by order volume, material availability, customs processing, shipping carriers, weather, or other circumstances outside our control.

If we are unable to ship your order within the promised timeframe, we will contact you with an updated estimated shipping date and provide the options required under applicable law.

Under the FTC’s online-order rules, sellers that cannot ship within the promised timeframe generally must obtain the customer’s consent to the delay or provide a full refund for the unshipped order.

Approved refunds

When a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days after the refund is processed for it to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

Contact information

For cancellations, damaged products, replacements, or policy questions, contact:

Mika Lamps
mikalamps.info@gmail.com